Read the 18-page referral from Mercy General and opened Eleanor's chart. The face-to-face form was unsigned, so it asked Dr. Reed's office for it.
Referral pending documentsThe future of healthcare is at home.
Mandala is a home health agency. Software agents handle intake, insurance, scheduling, charting and billing, so our nurses, therapists and aides can give every visit their full attention.
While Sarah is with Eleanor
Start of care visit, 10:00 to 11:15
- Drafted her visit note from Sarah's entriesAI draft, waiting for Sarah
- Booked Alex Lee, PT, for Friday at 2:00Scheduled
- Sent the plan of care to Dr. Reed to signWaiting on physician
How a referral becomes a visit
- Patient
- Eleanor Brooks, 74Synthetic patient
- Referred by
- Mercy General
- Diagnosis
- Heart failure
- Services
- Nursing and therapy
- Referral to visit
- Sep 29 → Oct 1
Tuesday, September 29
Signed form received. Confirmed Medicare coverage and that no other agency has an open episode.
Referral under reviewWednesday, September 30
Reviewed the referral, accepted Eleanor, and confirmed skilled nursing and physical therapy.
Referral acceptedProposed Sarah Chen, RN, who already sees two patients on Eleanor's street, for 10:00 tomorrow, and moved one of her visits to make room.
Approved the change. Sarah's briefing on Eleanor arrived on her phone.
Visit scheduledThursday, October 1
On her way over, Sarah asked what had changed since discharge. It listed Eleanor's two new heart medicines and her target weight, each linked to the page it came from.
Rang the doorbell. Went through Eleanor's new medicines with her and her daughter, and took her blood pressure.
Episode activeDrafted the visit note from what Sarah recorded and checked it against the plan of care. Nothing is filed until she signs.
AI draftChecked her start-of-care assessment and flagged one answer: the breathing score didn't match the oxygen level Sarah recorded.
Needs reviewFixed the flagged answer and signed the note from her car. The claim goes out once Dr. Reed signs the plan of care.
Note signedFriday, October 2
Dr. Reed signed the plan of care overnight. Assembled the claim from the signed note and plan, and checked it against Eleanor's payment period.
Ready for approvalReviewed the claim packet and approved it. It went to Medicare the same morning.
Claim submittedChecked Eleanor's first week against the rules: consent, signed note and plan of care all on file and on time. Saved the evidence to her audit history.
No findingsEleanor Brooks is a synthetic patient. The workflow and statuses are the ones Mandala runs on.
Our clinicians arrive knowing the patient
Mandala employs and dispatches its own clinicians. Before each visit they get a short briefing from the chart, with every line linked to its source.
When a patient moves a visit, the route updates while they are still at the last one. Afterwards the note is already drafted; they correct it and sign.
Work with us as a clinicianA fall at home gets noticed
We are fine-tuning an open-source vision model to recognize a fall at home. When it sees one, it tells the nurse on call and the family what happened, where, and whether the patient has got up.
The nurse calls first and heads over if needed. Everyone else can see who is responding, so no one is left guessing.
Ask about fall alertsFamily can follow the care and reach the nurse
In the family app we are building, patients choose who can follow their care and what each person sees: visits, vitals, medicines. Bills stay private unless they share them.
The people they add can message the clinician directly, instead of waiting on a call back from the office.
AI runs the office.People deliver the care.
Better technology. Better care. Right at home.
Coming soon